The launch priority was recorded
Supply-chain lead Camille Laurent needed 300 pieces for photography, display and first-round sales, with another 900 for later stock. Order confirmation recorded styles, sizes, approval points, dispatch date and transport.
The priority was part of the plan before the issue arose, making it possible to discuss a useful partial-delivery route rather than simply moving the whole order date.
A fabric color did not meet the reference
Inspection found one fabric color outside the approved standard. Reprocessing was expected to affect part of the dispatch schedule.
Once the risk was established, MOTIONFORM notified the customer with the reason, affected quantity, expected timing change and options. The problem was not resolved by silently substituting material or bypassing checks.
A revised plan, confirmed in writing
The team reassessed materials, production and inspection and proposed shipping the unaffected 300 pieces first. The remaining 900 would dispatch seven days later.
The customer confirmed the first batch’s styles and sizes. The parties recorded the two quantities, dates, checks and transport arrangements so the partial shipment would not be mistaken for completion of the entire order.
Independent release for each batch
The first batch completed its own inspection, packing and release. The later batch retained the same approved standard.
Progress changes were communicated and dispatch information provided separately. Production completion and arrival at the customer were recorded as different events.
The agreed outcome
The first batch left at the revised confirmed time, and the remaining 900 pieces dispatched within the new timing accepted by the customer.
MOTIONFORM covered the agreed additional costs caused by its own responsibility. Both original and revised schedules were retained, rather than rewriting the record to make the initial delivery commitment appear unchanged.
The records retained for this project
- Original schedule and risk notice
- Customer decision and revised plan
- Batch inspections and logistics records
Project records connect the approved sample, agreed changes and delivered order. Supporting material is shared according to customer authorization and confidentiality arrangements.
Buyer questions
Does shipping 300 pieces make this 1,200-piece order complete?
No. The first batch and remaining quantity need separate records and release decisions. This project agreed 300 pieces first and 900 later, each with its own inspection, packing and dispatch information. A partial shipment should not be counted as full-order completion or confused with the date the customer receives the goods.
Which delivery dates should remain in the project record?
Keep the original agreed date and the revised customer-approved dates. Record each batch’s quantity, dispatch and arrival separately, including the cause of any change and agreed costs. This order retained that sequence so the response to the risk could be reviewed without erasing the original schedule or overstating delivery performance.
